At Luxes Buy, we want you to be completely satisfied with your purchase. We understand that choosing the perfect bag can be difficult, so we offer a flexible return and exchange policy.

Eligibility:

• Items must be returned within 7 days of receipt.
• Items must be unworn, unwashed, and have all tags attached.
• Items must be returned in their original packaging.

Returns:

• You can return any item for a full refund using your original payment method.
• Please note that return shipping costs are the responsibility of the customer.
• To initiate a return, please contact our customer service team at [phone number] or [email address]. We will provide you with a return authorization number (RAN) and instructions on how to return your item.

Exchanges:

• You can exchange any item for a different size or color of the same item, subject to availability.
• We will cover the cost of shipping the exchanged item to you.
• To initiate an exchange, please contact our customer service team, and they will guide you through the process.

Non-Returnable Items:

• Any item that has been worn, washed, or altered is not eligible for return or exchange.
• Final sale items are not eligible for return or exchange. These items will be clearly marked on the product page.

Damaged or Defective Items:

• If you receive an item that is damaged or defective, please contact our customer service team immediately. We will be happy to arrange for a replacement or a full refund.

Processing Times:

• Once we receive your returned item, we will process your refund or exchange within 7 business days.
• You will receive a confirmation email once your return or exchange has been processed.

Customer Service:

If you have any questions about our return and exchange policy, please feel free to contact our customer service team at info@luxesbuy.com

We hope this policy makes your shopping experience with Luxes Buy enjoyable.